Player Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use RX online casino and sportsbook services in Canada. We describe the types of data we may gather, how that information is used, who may receive it and the choices you have about your information. Our aim is to be clear about privacy practices so you can make informed decisions when creating an account or using our site.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your full name, date of birth, residential address, email address and phone number. We may also collect identity documents for verification and KYC purposes, and payment details needed to process deposits and withdrawals.
Technical data
We collect technical information automatically when you visit our site, including IP address, device type, browser type, operating system, and session data. This helps us deliver the site, detect fraud, and improve performance and compatibility across devices.
Transactional and activity data
We keep records of transactions, deposits, withdrawals, betting and play history, bonus activity and other actions you take on the site. We also log timestamps, bet markets, odds, game results and other play-related details to manage accounts and resolve disputes.
How we use your information
We use collected data to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. Information supports service improvements, personalised account settings, internal analytics and security monitoring. We may also use aggregated, anonymised data for reporting or product development.
Data protection practices
We protect personal information using administrative, technical and physical safeguards appropriate to the sensitivity of the data. This includes secure servers, encryption for data in transit, access controls and regular security reviews. Only authorised staff and third parties with a business need have access to personal data.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to provide site functionality, remember preferences, measure performance and support advertising where applicable. You can manage cookie settings through your browser, though disabling certain cookies may affect site features.
User rights
Canadian users have rights to request access to personal information we hold, request corrections, and ask for deletion where applicable. You may also object to certain processing or request restriction of use. We will respond to requests in line with applicable privacy law and our verification procedures.
Access, correction and deletion of data
To access, update or delete your account information please contact our privacy team. We will verify your identity before acting on requests. Some records may be retained for legitimate business or legal reasons even after account closure.
Information sharing and third parties
We share information with service providers that support our operations, such as payment processors, identity verification vendors, game providers and analytics partners. We may also disclose information to comply with legal obligations or to protect our rights. All third parties are required to handle data in accordance with privacy and security standards.
Privacy policy updates
We may update this policy from time to time to reflect operational or regulatory changes. When we make material changes we will notify you by posting the revised policy and, where appropriate, by direct notice to your registered email.
Contact
If you have questions or wish to submit a privacy request, please contact our privacy team at [email protected].