User Terms and Conditions

This page sets out the rules that govern use of RX online casino and sportsbook. It explains how we relate to you as a user, what we expect from account holders, and the procedures that apply to deposits, withdrawals, promotions and disputes. By using our services you agree to follow these terms and any other policies published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. That includes your login credentials, contact information and any payment details linked to your account. Do not share your password or allow others to access your account. We may suspend or close accounts where we suspect unauthorized access, fraud, or breach of these terms.

Verification

We may request identity documents at any time to verify your name, age, address or payment method. Verification is required before certain withdrawals and high-value transactions. Failure to provide requested documents may result in withdrawal holds, account restrictions or closure.

Eligibility requirements

To register you must be of legal gambling age in your province or territory and meet any other eligibility requirements set out on the site. Only one account is permitted per person, household or address unless otherwise authorised. Use of VPNs or other tools to bypass geographic restrictions is not allowed and may lead to account closure and forfeiture of funds.

Acceptable platform use

Use the platform in good faith and in accordance with applicable laws. Prohibited activity includes fraud, money laundering, creating multiple accounts to abuse offers, using automated bots, or attempting to manipulate game outcomes. We reserve the right to investigate suspicious behaviour and to restrict, freeze or close accounts where we reasonably believe terms have been breached.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer and to these general rules. Bonuses and promotional funds carry wagering requirements, game contribution limits and maximum bet rules while wagering is active. We may exclude certain payment methods from promotions. Abuse of promotions - including bonus hunting or multi‑accounting - may lead to bonus cancellation and account closure.

Deposits and withdrawals

All deposit and withdrawal options shown in the cashier are subject to availability and our verification checks. We may apply limits on deposits and withdrawals and require that withdrawal requests pass anti-fraud and anti-money‑laundering checks. Processing times depend on the chosen method and verification status. We may split large payouts into instalments where permitted by the payment provider or our policies.

Dispute resolution

If you have a dispute, contact our support team so we can review the matter. We will investigate and respond with any findings and corrective actions where appropriate. If a resolution cannot be reached via our support channels, we may refer the matter to an independent reviewer where that option exists, or follow the dispute processes outlined in any governing consumer protection rules applicable to your location.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where practical, we will notify registered users. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. Check this page regularly for the latest version.