Responsible Gambling – RX Casino

At RX we take responsible gambling seriously. We want play to stay fun and under control, so we provide tools and support to help you manage your activity. If you ever feel your play is becoming risky, contact our support team via live chat or email [email protected] and we will work with you to put safeguards in place.

Player protection principles

We promote safe, controlled play by making responsible‑gambling tools available and by acting quickly when there are signs of harm. We respect privacy and will handle requests for limits, account breaks and self‑exclusion promptly. Our team will never pressure you to continue playing and will support reasonable requests to restrict your access.

Activity control tools

We offer a range of practical controls so you can set boundaries that suit your situation. Depending on your account and jurisdiction, tools include deposit limits, loss limits, session time limits, cooling‑off periods and self‑exclusion. Some settings are available in your account dashboard and others can be set by contacting support.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Limits can usually be lowered immediately and increased only after a waiting period, to prevent impulse changes.

Loss limits

You can choose a loss limit to cap your net losses over a chosen period. Loss limits help you keep spending in check and make it easier to stop before losses exceed what you can afford.

Time limits and account breaks

Use session time limits or automatic logout reminders to reduce long playing sessions. We also offer a short cooling‑off option, typically from 7 days, for players who need a temporary break.

Self-exclusion

If you need a longer break, you can request self‑exclusion for a minimum period of 6 months. During self‑exclusion your account will be closed and you will be blocked from registering a new account. To start self‑exclusion, contact support via live chat or email [email protected].

Recognizing signs of problematic behaviour

Watch for signals such as spending more than intended, chasing losses, hiding activity from family, borrowing to play or neglecting daily responsibilities. If you notice any of these signs in yourself or someone you care about, consider using our control tools or seeking professional help.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit or loss limits and set session time reminders. Avoid using gambling to cope with stress, and never chase losses. Keep account security up to date and only play with money you can afford to lose.

Professional help and support organisations

If you need additional support, reach out to provincial or national services. Options in Canada include provincial problem‑gambling helplines, ConnexOntario, the Centre for Addiction and Mental Health (CAMH) and Gamblers Anonymous. These organisations can provide confidential advice, counselling and referral to local treatment services.